Shipping policy

DELIVERY:

Our standard delivery service is available anywhere in mainland UK for overseas orders please contact us direct first before ordering.

Delivery outside mainland UK

We are able to deliver our furniture outside mainland UK. Please contact us directly with full details of the destination and a member of our sales team will be able to offer you a quotation.

Further information

When your order is ready to be delivered a member of our dispatch team will contact you to arrange a suitable delivery day of your choice. You will receive an email with a unique tracking number from one of our couriers that will allow you to track your order on the day of delivery on the track and trace system.

Unfortunately we are unable to give you a specific delivery time, but all deliveries will be made on the day you specify between 08:00-18:00. All deliveries are made by the recognised UK couriers and should reach you in perfect condition.

However, it is important that you check your package for any damage upon delivery. Every delivery needs to be signed for. It is very important that if you find your order to be damaged you sign for the delivery as (damaged) , which will allow us to make a claim with the courier allowing the products to be replaced. We will not be able to entertain any claim for damages on any deliveries that are not signed for as (damaged).

In the Unlikely event that your order fails to arrive on your chosen day we are unable to refund cost for delivery as the courier will still make a charge when the goods are successfully delivered. We are unable to compensate you for failed deliveries that are beyond our reasonable control.

If you are not home to sign for your delivery you may leave a note for the courier informing them of a safe space where they may leave the delivery. However, this is done entirely at your own risk, and is not recommended.

DAMAGES:

All damages must be reported to us within 48 hours in order for us to make a claim with the courier. We regret that if any damage claim is made after 48 hours from the date of delivery then we will not be able to entertain the claim.

PLEASE ENSURE THAT YOU CHECK YOUR PARCEL FOY ANY VISIBLE DAMAGE TO THE BOX OR PACKAGING AND PLEASE TAKE PHOTOS AND EMAIL US - IF THERE IS ANY VISIBLE DAMAGE THEN PLEASE SIGN FOR THE PARCEL AS DAMAGED AS WE WILL NEED TO MAKE A CLAIM WITH THE COURIER IF THE GOODS NEED TO BE REPLACED. IF THE PARCEL IS NOT SIGNED AS DAMAGED WE CAN NOT MAKE ANY CLAIM WITH COURIER.

PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER. WE CLEARLY SET OUT OUR TERMS AND CONDITIONS OF BUSINESS UNDER Wish Interiors LTD. COOKIES: We use Google Analytics to monitor traffic levels, search queries and visits to this website.Google's cookies are: __utma, __utmb, __utmc, __utmz Google Analytics stores IP address anonamously on its servers in the US, and neither The Baring Archive nor Google associate your IP address with any personally identifiable information.These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. These cookies are set only after you have given your consent to us to use cookies. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. DESCRIPTIONS AND PRODUCT INFORMATION: We do our very best to ensure all descriptions and product information on our website are as accurate as possible. All pictures are for illustrative purposes only. Please check the size, the width, the height and the desired fabric before placing your order. We recommend that you request a free swatch (fabric sample) so you can see and feel your chosen material before placing your order. We try our best to illustrate the fabrics as accurately as possible but colours may vary from screen to screen. Please Note the fabric may vary in colour very slightly from roll to roll. We will not start any manufacturing if we believe the swatches we sent you are very different from the fabric we currently have in stock. Due to commercial tolerance please note there may be a slight difference. AVAILABILITY: All of our furniture are made to order, we offer a wide range of fabrics to choose from which are usually in stock. If we do not have the fabric in stock we usually get the fabric with 7 days from our fabric suppliers. If they are out of stock then we will contact you immediately to advise of the situation. We strongly recommend that customers request a swatch sample of their desired fabric so they can hold the fabric to get a feel of the material and exact colour. Colours of fabrics can vary from screen to screen due to different screen resolutions. All furniture will usually be delivered within 4-6 weeks from the day of purchase. CANCELLATIONS: All our orders which require a custom fabric or wood colour option are manufactured to your individual requirements and choice of fabric therefore every order is a custom made order and will not be resellable by us. Under the distance of selling regulations of 2000 you do not have the right to cancel your order unless we have failed to manufacture your chosen order in the specific fabric and wood colour option you have chosen. If you receive your order and the order is faulty / defective, then we will inspect the order and manufacture a new item for you if the item is confirmed as defective and arrange a collection. PAYMENT: Wish Interiors Ltd uses PayPal which accepts all major credit and debit cards for payment of our goods including Paypal and Klarna. We take our customers security very seriously and want you to feel safe purchasing online. For this reason we use only the leading online payment options including PayPal to process all our online transactions. PayPal ensures your sensitive personal details are kept safe and secure by using encrypted 128-bit SSL certificates. This means that the personal card details you supply when placing your order cannot be seen by anyone; not even us. Wish Interiors Ltd only receives confirmation that payment has been made and receives no details about the card itself. PayPal further protects customers by putting every transaction through a security check and this helps to filter fraudulent transactions, which cost businesses and customers dearly. If your card transaction fails our stringent security checks for any reason, no money will leave your account and we reserve the right to place the order on hold.In these circumstances a member of our customer service team will contact you to discuss an alternative method of payment. Once full payment has been received we will accept your order and then start to make your Item. FIRE AND SAFETY REGULATIONS: If you send your own fabric for us to use when making your furniture then it is your responsibility that the fabrics meet all the relevant Fire and safety regulations. If you are placing an order for commercial use (use in Hotels, Apartments) then please DO NOT place your order online, you need to call us and place order by phone or email as we need to make your furniture to meet the standards required for commercial use.