Delivery & FAQ

Delivery & Frequently Asked Questions

We want you to feel completely confident before placing your order. Below you'll find everything you need to know about our made-to-order process, delivery options, and common questions.

Made-to-Order Lead Times

All of our furniture is crafted to order, which means each piece is made specifically for you. Please allow 8-10 weeks from the date of your order for production and delivery.

  • You will receive an order confirmation email as soon as your order is placed.
  • Our team will be in touch closer to your delivery date to arrange a convenient time.
  • Lead times may vary slightly during busy periods — we'll always keep you informed.

Delivery Options

We offer two delivery options to suit your needs:

Standard Delivery

  • Your furniture will be delivered to your door or ground floor.
  • Items will be in flat-pack or partially assembled form where applicable.

White Glove / 2-Man Delivery & Assembly

  • Our two-person team will deliver your furniture to the room of your choice.
  • Full assembly is included — we'll set everything up and remove all packaging.
  • This is our recommended option for larger or heavier pieces.

Delivery charges and availability will be confirmed at checkout or by our team prior to dispatch.

Returns & Exchanges

Because all of our furniture is made to order and often bespoke, we are unable to accept returns or exchanges simply due to a change of mind. However, we take quality very seriously.

  • Damaged or faulty items: If your item arrives damaged or with a manufacturing fault, please contact us within 48 hours of delivery with photographs and we will arrange a repair, replacement, or refund as appropriate.
  • Bespoke & custom orders: These are non-returnable unless faulty, as they are made specifically to your specifications.
  • Cancellations: Orders may be cancelled within 24 hours of placement. After this point, production may have begun and cancellations cannot be guaranteed.

To start a return or raise a concern, please use our Returns Form.

Fabric Samples

We strongly recommend ordering fabric samples before placing a furniture order, especially for upholstered pieces.

  • Samples allow you to check colour, texture, and quality in your own home lighting.
  • Request your free fabric samples via our Fabric Sample Request page.
  • Samples are typically dispatched within 3–5 working days.

Frequently Asked Questions

Can I customise my furniture?

Yes! Many of our pieces can be customised in terms of fabric, finish, and dimensions. Please contact us before placing your order to discuss your requirements.

How do I care for my furniture?

Care instructions vary by material. General guidance:

  • Upholstered pieces: Vacuum regularly and spot-clean with a damp cloth. Avoid harsh chemicals.
  • Wooden frames: Dust with a soft cloth and use a suitable wood polish occasionally.
  • Specific care instructions will be included with your delivery.

What are the exact dimensions of a product?

Dimensions are listed on each product page. If you need clarification or have a specific space requirement, please get in touch and we'll be happy to help.

Can I see the furniture before I buy?

Currently we do not have a showroom so we add as many quality images and dimensions to help you choose your new item.We recommend ordering fabric samples to get a feel for materials. If you have further questions about a specific piece, our team is always happy to assist via our Contact Us page.

Do you offer a reupholstery service?

Yes — we offer a professional reupholstery service for existing furniture and have 1000s of quality fabrics - faux and real leather available- Find out more on our ReUpholstery Service page.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout including Klarna and Pay Pal

Do you deliver outside the UK?

Currently we primarily deliver within the UK. Please contact us if you are based outside the UK and we will do our best to assist.

Still have a question? Don't hesitate to get in touch — we're always happy to help.