Standard Product Returns Policy

Wish Interiors – www.wishinteriors.com

This policy applies to standard products purchased from Wish Interiors, including eligible home accessories, decorative items, gifts and general homeware. It does not replace the separate arrangements that may apply to large furniture, bulky goods or specialist products.

1. Change-of-Mind Returns

For most products purchased online, you have 14 days from the day after receiving your goods to notify us that you wish to cancel your order.

After notifying us, you normally have a further 14 days to send the goods back.

Products should be returned in good condition, with all supplied accessories and components. Please take reasonable care when inspecting your purchase and retain the original packaging where possible.

If goods have been handled beyond what is reasonably necessary to inspect them, we may make a deduction for any resulting loss in value where permitted by law.

2. Return Postage

For unwanted products returned because you have changed your mind, you are responsible for the direct cost of return postage, unless we have agreed otherwise or the law requires us to pay.

Please contact us before returning an item so that we can confirm the correct return address and instructions. Do not send products directly to an address supplied by a third party without our confirmation.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been resolved.

3. Faulty, Damaged or Incorrect Products

If an item arrives damaged, faulty, incomplete or not as described, please contact us at info@wishinteriors.com as soon as possible and provide your order number and photographs where available.

Please retain the packaging if possible, as this may help us investigate transit damage. However, failure to report damage within a specific 24- or 48-hour period does not remove any statutory rights you may have.

We will assess the issue and arrange an appropriate remedy in accordance with your consumer rights. Depending on the circumstances, this may include a refund, repair or replacement.

Please contact us before arranging a return so that we can advise you on the next steps. Where the goods are faulty or otherwise non-conforming, return costs will be handled in accordance with applicable law.

4. Refunds

Where you cancel an eligible online purchase under the statutory cancellation rules, we will refund the amount required by law, including the standard delivery charge where applicable.

We may withhold a refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, as permitted by law.

Refunds will normally be made using your original payment method. We will not charge an administration or restocking fee where this would unlawfully restrict your rights.

Your payment provider may require additional time to show the refund in your account after it has been processed.

5. Products Excluded from Change-of-Mind Returns

Some products are exempt from statutory cancellation rights where specific legal conditions apply. These can include certain personalised or made-to-order goods, perishable products and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Where a legal exemption applies, it does not remove your rights if the product is faulty or not as described.

Clearance or discounted products are not automatically excluded from statutory rights.

6. Gifts and Promotional Items

If your order includes a free gift or promotional item, please return it with your order where the return instructions require this.

Any proposed deduction relating to a gift or promotional item will be assessed in accordance with the applicable terms and consumer law.

7. How to Request a Return

To request a return, please email info@wishinteriors.com with:

• Your order number.

• The name of the product you wish to return.

• Whether the item is unwanted, damaged, faulty or incorrect.

• Photographs, if relevant.

Please wait for our instructions before sending your item back.

8. Your Statutory Rights

This policy does not affect your rights under the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Where the law provides rights or remedies that differ from this policy, the law will take precedence.

For any questions, please contact info@wishinteriors.com.